Installation & billing
App Store install, plan changes, trial questions, and Shopify billing receipts.
Digi Spin & Loyalty
Support
Merchants manage the app inside Shopify Admin. For billing, setup, or technical questions, our team is here to help.
Email support (included)
Include your shop domain (e.g. your-store.myshopify.com) and a short description of the issue. Screenshots from Shopify Admin or your storefront help us respond faster.
Need more help?
We offer paid add-ons for priority response, guided launch setup, and custom integrations — billed separately from your Shopify app plan.
What we can help with
Theme & storefront
Enabling widgets, spin wheel not showing, cart/checkout redemption, RTL/Arabic.
Loyalty configuration
Earning rules, tiers, referrals, and manual point adjustments.
Mobile API & integrations
API keys, rate limits, App Proxy setup, and native app authentication.
Privacy & data requests
GDPR webhooks, customer deletion, and merchant data handling questions.