How do I install the app?
Find Digi Spin & Loyalty in the Shopify App Store, install it on your store, approve permissions, and open it from Shopify Admin → Apps. No separate login or shop domain form is required.
Digi Spin & Loyalty
Frequently asked questions
Quick answers for merchants evaluating or setting up the app.
Getting started
Follow our step-by-step setup guide from install to live storefront.
FAQ
Which plan includes the spin wheel?
Starter (1 offer), Growth (5 offers), and Pro (unlimited) include Spin & Win. Loyalty Plus is loyalty-only with full mobile API and SMS/WhatsApp — no spin wheel. Upgrade to Pro for unlimited spin campaigns.
Is the referral Mobile API on every plan?
Yes. GET/POST /referral/* works on Starter through Pro with an API key from Mobile API in admin. The full rewards/spin Mobile API still requires Loyalty Plus or Pro.
How does billing work?
All plans are billed through the Shopify Billing API with a 14-day free trial. You can upgrade or downgrade from the in-app Billing page without contacting support.
Is customer data GDPR-ready?
Yes. The app implements mandatory GDPR webhooks (data request, customer redact, shop redact) and publishes a privacy policy at /privacy.
Who do I contact for help?
Email support@app-studio.in or visit the Support page. For hands-on setup, priority response, or custom integrations, see Custom support (paid add-ons).
Do you offer refunds?
No. App subscription charges and custom support fees are non-refundable. You may cancel your Shopify subscription anytime to stop future billing. See /refund-policy for details.
Still have questions? See pricing, read our terms, or visit support.