Digi Spin & Loyalty
Custom support
Standard email support is included with every plan. Need faster help, hands-on setup, or bespoke integration work? Choose a paid add-on below.
Standard support
Included with every plan
Email support for installation, billing questions, and documented app features.
- Email: support@app-studio.in
- Best-effort response during business hours
- Access to docs, FAQ, and setup guides
- Bug reports and platform compatibility issues
Use standard supportMost popular
Priority support
$79 USD / month
Faster responses and live sessions for merchants who want hands-on help without a full setup package.
- Priority email queue (target: within 1 business day)
- Up to 2 video or screen-share sessions per month (30 min each)
- Direct escalation for production storefront issues
- Billed monthly via invoice — separate from Shopify app subscription
Request priority supportLaunch assist
$199 USD one-time
We configure loyalty rules, theme widgets, and (if on an eligible plan) your first spin wheel campaign with you.
- 1× 60-minute onboarding call
- Theme embed review and enablement checklist
- Points, tiers, and earning rules configuration review
- One spin offer setup on Starter, Growth, or Pro
- Storefront smoke test before go-live
Book launch assistCustom integration
From $499 USD — quoted per project
Bespoke work beyond standard support: mobile app integration, custom flows, migration, or advanced API usage.
- Scoped statement of work before work begins
- Mobile API integration guidance or pairing sessions
- Custom earning/redemption logic review
- Multi-store or agency rollout assistance
- Fixed quote — no recurring fee unless agreed in writing
Get a custom quoteHow it works
- Email us with your shop domain and the package you want.
- We confirm scope, pricing, and timeline by reply email.
- You approve the quote; we send an invoice for paid packages.
- Work begins after payment is received (or as agreed in writing).
Important notes
- Custom support packages are optional add-ons. Your Shopify app subscription (Starter, Growth, Loyalty Plus, or Pro) is billed only through Shopify Billing.
- Paid support fees are invoiced separately after you confirm scope by email. We do not charge for add-ons through the in-app Shopify billing flow unless explicitly agreed.
- Pro plan includes priority email support for app issues; paid packages add live sessions, setup, and custom integration work.
- All custom support fees are non-refundable once work has started. See our refund policy for subscription billing.
